Refund, return, and replacement policy

truMedic offers full refunds on any products returned within 30 days of purchase.

Here is our no hassle process!

1. Send us an email at OR call us at 888-264-1766.  Indicate whether you want to return or replace the product.

2. Package the product you wish to return/replace and send it to:

252 Indian Head Rd, Kings Park, NY 11754


Returns must include the following:

  • All accessories that were shipped with the item. If we receive a partial return we will be unable to process a full refund.
  • Contact information and Order ID, otherwise we won't know who to refund!

3. Once we receive the item we will inspect it.  If a refund was requested you will receive an email once it has processed with the refund amount.  If a replacement was requested you will be contacted with shipping information for your replacement product.


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