Refund, return, and replacement policy

truMedic offers full refunds on any products returned within 30 days of purchase.

Here is our no hassle process!

1. Send us an email at service@trumedic.com OR call us at 888-264-1766.  Indicate whether you want to return or replace the product.

2. Package the product you wish to return/replace and send it to:

252 Indian Head Rd, Kings Park, NY 11754

 

Returns must include the following:

  • All accessories that were shipped with the item. If we receive a partial return we will be unable to process a full refund.
  • Contact information and truMedic.com Order ID, otherwise we won't know who to refund!

3. Once we receive the item we will inspect it.  If a refund was requested you will receive an email once it has processed with the refund amount.  If a replacement was requested you will be contacted with shipping information for your replacement product.

 

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