The truMedic InstaShiatsu Handheld Percussion Massager is not powering on.
Please check the outlet that the unit is plugged into. If the unit has been used recently it may require a cool down period of 30 minutes before being used again.
The truMedic InstaShiatsu Handheld Percussion Massager has suddenly stopped working.
If the unit has been used for over 15 minutes the automatic shut off feature has been activated to reduce the chance of overheating or injury.
I am unable to remove the massage head attached to the truMedic InstaShiatsu+ Handheld Percussion Massager.
Removing the massage heads from the underlying massage base requires a moderate amount of force. This is to ensure that the massage head stays in place while the unit is operating. Gently grip the edges and slowly pull the head away from the unit while rotating your grip around the head.