MC-3000 InstaShiatsu+ Massage Chair (Discontinued)

Troubleshooting

My massage chair does not work when plugged in and turned on

  • The remote control may not be turned on.  Locate and press the ON switch on your remote control.
  • You may  not have chosen a massage function yet.  Press any massage function to initiate the massage experience.
  • The chair is not receiving the right amount of electricity.  Check the chair and wall outlet connections for contact.
  • The chair has a burned out fuse.  Replace it with the appropriate fuse.
  • The problem is within the inner circuit.  Contact service@trumedic.com for information on repairing your chair.

Beeping noises inside the chair during massage sessions.

  • You are probably hearing the air pump, mechanical parts, and motor.  This is completely normal.

Difference in Left/Right motors.  One is sometimes higher than the other is.

  • The massage rollers do not always run symmetrically.  This is completely normal.

The sound I was hearing inside the chair is much louder now.

  • You may have used the chair continually for too long.  Power down the chair for at least 30 minutes, and then see if you still notice the sound.
  • Over time, the internal parts can wear down with consistent use.  Some wear and tear is normal.  Contact service@trumedic.com for information on repairing your chair.

My massage unexpectedly stopped during a session.

  • The chair may have lost electricity.  Check the power cord for a secure connection.
  • You may have used the chair continually for too long.  Allow the chair to rest for at least 30 minutes before restarting it.

I cannot move the backrest or leg rest as intended.

  • Check the surrounding area for clearance.  Remove any obstacles that may inhibit the chair from moving adequately.
  • The chair may have automatically stopped.  Turn off the power to the chair and wait for at least 30 minutes before restarting it.
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.