MC-2000 InstaShiatsu+ Massage Chair (Discontinued)

Troubleshooting

My massage chair does not work when plugged in and turned on

  • The remote control may not be turned on.  Locate and press the ON switch on your remote control.
  • You may  not have chosen a massage function yet.  Press any massage function to initiate the massage experience.
  • The chair is not receiving the right amount of electricity.  Check the chair and wall outlet connections for contact.
  • The chair has a burned out fuse.  Replace it with the appropriate fuse.
  • The problem is within the inner circuit.  Contact service@trumedic.com for information on repairing your chair.

Beeping noises inside the chair during massage sessions.

  • You are probably hearing the air pump, mechanical parts, and motor.  This is completely normal.

Difference in Left/Right motors.  One is sometimes higher than the other is.

  • The massage rollers do not always run symmetrically.  This is completely normal.

The sound I was hearing inside the chair is much louder now.

  • You may have used the chair continually for too long.  Power down the chair for at least 30 minutes, and then see if you still notice the sound.
  • Over time, the internal parts can wear down with consistent use.  Some wear and tear is normal.  Contact service@trumedic.com for information on repairing your chair.

My massage unexpectedly stopped during a session.

  • The chair may have lost electricity.  Check the power cord for a secure connection.
  • You may have used the chair continually for too long.  Allow the chair to rest for at least 30 minutes before restarting it.

I cannot move the backrest or leg rest as intended.

  • Check the surrounding area for clearance.  Remove any obstacles that may inhibit the chair from moving adequately.
  • The chair may have automatically stopped.  Turn off the power to the chair and wait for at least 30 minutes before restarting it.

Assembly Video

Disassembly Video

Massage Chair Tutorial

 

Available Parts

MC-2000 Remote Control

 

 

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